PRIVACY POLICY
Fojay Limited
Effective Date: [Insert Date]
Fojay Limited (“we”, “our”, “us”, or “the Company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, products, services, and business operations.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
Personal Information
- Full name
- Company name
- Email address
- Telephone number
- Postal address
- Billing and delivery addresses
Business Information
- Project details
- Property information
- Installation requirements
- Energy consumption information
Technical Information
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics data
Financial Information
- Payment details
- Transaction records
- Invoice information
We do not store complete payment card information on our systems.
2. How We Use Your Information
We use your information to:
- Process orders and quotations
- Deliver products and services
- Schedule installations and site visits
- Respond to enquiries and support requests
- Manage customer relationships
- Process payments and invoices
- Improve our products and services
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized activities
Where permitted by law, we may also use your information to provide updates regarding our products, services, promotions, and industry developments.
3. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent where required by law
4. Sharing Your Information
We may share your information with:
Service Providers
- Delivery and logistics companies
- Installation contractors
- IT service providers
- Payment processors
- Professional advisers
Regulatory Authorities
Where required by law, court order, or governmental authority.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Your Rights
Under applicable UK data protection laws, you may have the right to:
Access
Request a copy of your personal information.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your information under certain circumstances.
Restriction
Request limitations on how your information is processed.
Data Portability
Request transfer of your information to another provider where applicable.
Objection
Object to certain forms of data processing.
Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
8. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website performance, and enhance functionality.
Cookies may be disabled through your browser settings, although some website features may not function correctly.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review the privacy policies of any third-party sites they visit.
10. International Data Transfers
Where information is transferred outside the United Kingdom, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.
11. Children’s Privacy
Our products and services are not directed toward children under the age of 18.
We do not knowingly collect personal information from children without appropriate legal consent.
12. Changes to This Privacy Policy
Fojay Limited reserves the right to update this Privacy Policy from time to time.
Any updates will be posted on our website with a revised effective date.
Continued use of our website and services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Fojay Limited
Email: info@fojayltd.co.uk
Telephone: 07470015512
Address: 16 Rollesby Way London SE28 8LR
14. Regulatory Authority
If you are dissatisfied with how we handle your personal information, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom